ISO 20000 STANDARD AND BS15000
The scene of ITSM is totally changed with the distribution of global administrative standards, ISO 20000. It actually consists of two related reports :
- ISO 20000: 1 A determination for ITSM
- ISO 20000: 2 Point by point training code for ITSM
Interestingly, an internationally-certified and certified structure now exists for the use of an administrative form within an association. ISO 20000 clearly lined up with ITIL, and may end up clearly among the most widely accepted global models.
NOTE : ISO 20000 (some time ago BS15000) is the world's first standard for IT administration administration. For point-to-point data, visit the sister gateway website: ISO 20000 Directory.