This tutorial has been prepared for students and professionals to handle it quickly. This tutorial is a stepping stone for ITIL certification.
Before proceeding with this tutorial, you need to know the basic requirements such as the Information Technology, Infrastructure, Service, and Service Level Agreements etc. Therefore, it is highly recommended to skip the ITIL Terminology chapter before proceeding.
ITIL Solutions ITIL training guides provide students with an overall picture of ITIL and its best practice framework.