Online Learning Benefits
- No trip required
- reduce actual training costs (no airline tickets, hotels or missing day trips)
- No distractions
- learn where you feel most comfortable, where you may not be disturbed by others that the classroom can do Downloadable course material is available a few weeks before class
- review and familiarize yourself with the subject matter so you are ready to go
- Instructor directly with whom you can interact and raise your virtual hand to ask questions
- Receive full access to course material for thirty (30) days after the course ends
What You Will Learn
What is ITIL, its strategic and operational benefits, and an overview of the ITIL certification program
ITIL concepts, definitions and objectives
ITIL's "service-based lifecycle" approach, and the structure, components, processes and functions of the five core ITIL books. For each of the five core books and related processes and functions, this
Course provides :
- High level explanations of key activities, objectives and benefits
- The process of interconnection and interdependence, what "process integration" and "business integration" really mean
- Main metrics and management reporting